Booking information
K.G. Ford Chauffeur Services will require exact pick up and destination of journey, time required and number of passengers when booking. Bookings via Email are preferred. Once the booking is received Email confirmation and booking number will be allocated via return Email. Additional requirements should be identified on the booking confirmation. If you wish to make changes to your booking after we have issued a booking confirmation, we will do our best to help you (late changes to bookings should be requested no less than 24 hours prior to the journey). We will make every effort to accommodate last minute changes, but can make no guarantees.
Office Hours
Available 24 hours a day, 365 days per year. Booking for bank holidays will require 5 days notice. All bookings are subject to vehicle and driver availability.
Fixed Rate Period of Hire
Fixed rate hire shall commence from the moment the vehicle leaves the office until the vehicle returns to the office on the completion of the booking.
Insurance
K.G. Ford Chauffeur Services offers full comprehensive chauffeur hire cover, to all passengers whilst using their services. We strongly recommend our clients take out their own travel insurance.
Disclaimer
We shall not be liable for any loss or delay, caused as a result of the following: strike action, industrial disputes, riots, political unrest, hostilities, war or the threat of war, terrorism, fire, flood, technical /weather problems with airlines or ferry operators, weather conditions or any other event beyond our control. K.G. Ford Chauffeur Services does not accept responsibility for injury, sickness or death of passengers.
Payment
Payment can be made by cash (in person) or by cheque, payable to K.G. Ford Chauffeur Services. We accept all major Debit / Credit cards with a charge of 3% being added to the final total. We require a £50 deposit for all wedding car bookings with the balance due in full 1 month before the wedding date.
Cancellations
All deposits are non-refundable in event of a cancellation occurring. Bookings cancelled with less than 2 hours notice will be charged at full rate. Bookings cancelled with less than 3 hours 50% charge applies.
Airport Transfers
All flight arrivals will be checked 2 hours prior to scheduled arrival. The first hour after landing is free of charge and parking will be charged at cost. All passengers will be met in the arrivals hall by a suited chauffeur with a clearly printed sign board unless agreed otherwise.
K.G. Ford Chauffeurs cannot be held responsible for delays in collecting passengers where conditions are beyond our control such as lost baggage or customs and any waiting after the first hour will be charged at £13 per half hour.
Additional Payments
Parking, congestion charging, toll or hotel charges (if necessary) will be added to clients invoice at cost. Magazines and complimentary mineral water will be available in the vehicle throughout the duration of the journey. Additional collections and drop-offs, not on original booking, will be charged on an individual basis.
Corporate Clients
Corporate Customers will be invoiced at the end of the calendar month. Payment terms are 30 days from date of invoice, unless previously agreed in writing. Late payment will incur a late payment penalty charge of 3% of the total amount outstanding. Payment by means of Company Credit Card is preferred.
Amendments to Terms and Conditions
K.G. Ford Chauffeur Services reserve the right to amend these Terms and Conditions. All clients shall be informed prior to any changes being implemented.
Inappropriate Behaviour
Any member of the party acting in an antisocial manner, causing unwarranted distraction to the driver, or generally causing concerns regarding safety, will be asked to leave the vehicle, and seek alternative transport to their destination. No refund will be offered in these circumstances.
Vehicle Presentation
Any damage or soiling, caused by the client or a member of their party, will incur a £100 charge and the total cost for the repair, including loss of revenue whilst the vehicle undergoes any necessary repair work. Please note: K.G. Ford Chauffeur Services carry out a strict non-smoking policy in the vehicle. However additional time can be added to the journey for smoking breaks, but advance notice must be given at time of booking.
